Removal Scotland Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removal Scotland provides household and commercial removal, packing, storage and associated services. By making a booking or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Removal Scotland, the provider of removal and related services.

1.2 Customer means the person, firm or organisation requesting or accepting services from the Company.

1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, disposal or related services provided by the Company.

1.4 Goods means all personal effects, furniture, equipment, and any other property handled, transported or stored by the Company on behalf of the Customer.

1.5 Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services, inclusive of loading, transport and unloading of Goods, primarily within Scotland and to and from other parts of the United Kingdom.

2.2 Additional services such as packing, unpacking, dismantling and reassembly of furniture, storage, and waste removal may be offered by prior agreement and may be subject to extra charges.

2.3 Any Services to be provided will be specified in the quotation or booking confirmation. The Customer is responsible for ensuring that all required Services are clearly stated before confirming the booking.

3. Quotations and Pricing

3.1 Any quotation issued by the Company is based on the information provided by the Customer, including property access, volume of Goods, service area and any special requirements.

3.2 Quotations are normally provided free of charge and may be subject to survey, either in person or via remote assessment methods. The Company reserves the right to revise a quotation if the information supplied proves to be incomplete or inaccurate.

3.3 Unless otherwise stated, quotations are exclusive of parking fees, congestion charges, ferry costs, toll charges, customs duties or other third party fees. These will be payable by the Customer in addition to the quoted price where applicable.

3.4 Quotations are valid for a limited period as stated on the quotation document. If no period is stated, the quotation is valid for 30 days from the date of issue, subject to availability of resources on the requested date.

3.5 The Company may adjust prices if the Customer requests changes to the service area, removal date, volume of Goods, or any other factor that affects the cost of providing the Services.

4. Booking Process

4.1 Bookings are accepted subject to availability and are not confirmed until the Customer has accepted the quotation and any required deposit has been received by the Company.

4.2 The Customer must provide full and accurate details of:

a) The collection and delivery addresses, including information about access, parking and any restrictions.

b) The number of rooms and approximate volume or list of Goods to be moved.

c) Any particularly large, heavy, fragile or valuable items, including but not limited to pianos, safes, antiques and artwork.

d) Any items that require disconnection, dismantling or specialist handling.

4.3 The Customer is responsible for obtaining all necessary permissions for parking, building access, use of lifts and any permits or reservations required at either the collection or delivery address.

4.4 The Company reserves the right to decline any booking at its discretion, including where the proposed work cannot be safely or lawfully carried out.

5. Payments and Deposits

5.1 The Customer agrees to pay all charges due under the Contract in accordance with the payment terms specified in the quotation or booking confirmation.

5.2 The Company may require a deposit at the time of booking, which will be set against the total amount payable. Deposits are generally non-refundable except as set out in the cancellation provisions in these Terms and Conditions.

5.3 Unless otherwise agreed in writing, the balance of any charges is payable no later than on the day of the removal before the vehicle is loaded, or prior to the start of any storage period.

5.4 Payment must be made using acceptable methods communicated by the Company. The Company reserves the right to refuse to commence or continue Services if cleared funds have not been received by the agreed time.

5.5 If any sum due is not paid on time, the Company may charge interest on the overdue amount at a reasonable commercial rate and may withhold delivery of Goods or terminate the Contract.

6. Changes and Cancellations

6.1 If the Customer wishes to change the removal date, service area, scope of Services or any other material aspect of the booking, the Customer must notify the Company as soon as possible. All changes are subject to availability and may result in an adjustment of the price.

6.2 The Customer may cancel the Contract by giving written or verbal notice to the Company. Cancellation charges may apply, calculated as a percentage of the agreed price, reflecting the notice period given.

6.3 As a guideline, the Company may apply the following cancellation charges:

a) More than 10 working days before the booked date: loss of deposit only.

b) Between 5 and 10 working days before the booked date: up to 50 percent of the total charges.

c) Less than 5 working days before the booked date or on the day itself: up to 100 percent of the total charges.

6.4 If the Company has to cancel or significantly alter the Services due to circumstances beyond its reasonable control, such as extreme weather, road closures, accidents, illness or vehicle breakdown, the Company will notify the Customer as soon as practicable and will seek to rearrange the Services on a mutually acceptable date. The Company will not be liable for any indirect or consequential loss arising from such changes.

7. Customer Responsibilities

7.1 The Customer must ensure that:

a) All Goods are made available for removal at the agreed time and are properly packed, unless the Company has agreed to provide packing Services.

b) All access routes are clear and safe for the Companys staff and vehicles.

c) All Goods to be moved are adequately labelled or identified, and any items not to be moved are clearly separated.

d) All appliances are disconnected, defrosted and drained as necessary before removal, unless the Company has agreed in writing to carry out such tasks.

7.2 The Customer must not request the Company to carry or store any Goods that are illegal, dangerous, explosive, corrosive, flammable, perishable, or otherwise unsuitable, including but not limited to gas cylinders, fuels, paints, chemicals, firearms, livestock, or plants, unless explicitly agreed in writing.

7.3 If the Customer breaches these responsibilities and this results in delay, additional work or risk, the Company may make additional charges and may refuse to carry certain Goods.

8. Company Responsibilities and Limitations

8.1 The Company will exercise reasonable skill and care in providing the Services and will take reasonable steps to protect the Customers Goods and property while under its care and control.

8.2 The Company is not responsible for:

a) Damage arising from inherent defects, poor condition, or pre-existing damage to Goods.

b) Loss or damage to the contents of furniture, drawers, containers or packages that were not packed by the Company.

c) Normal wear and tear, minor scuffs, or marks occurring in the ordinary course of moving.

d) Any loss or damage resulting from inaccurate or incomplete information provided by the Customer.

8.3 The Company will not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to adverse weather, road traffic incidents, roadworks, accidents, acts of third parties, industrial disputes or public authority restrictions.

9. Liability for Loss or Damage

9.1 The Companys liability for loss of or damage to Goods while in its custody or control will be limited to a reasonable sum per item or per consignment, as stated in the quotation or booking confirmation, unless a higher level of cover is agreed in writing and an additional charge is paid.

9.2 The Customer is strongly advised to arrange suitable insurance for Goods in transit or storage, particularly for valuable or fragile items.

9.3 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of enjoyment, loss of opportunity, or any costs associated with delays such as temporary accommodation, alternative transport or missed appointments.

9.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of the completion of the Services or, in the case of storage, within 7 days of collection of the Goods from storage. The Customer must give the Company a reasonable opportunity to inspect the alleged damage.

10. Storage Services

10.1 Where the Company provides storage, the terms of storage will form part of these Terms and Conditions.

10.2 Storage charges are payable in advance and may be subject to review from time to time. If storage charges are not paid when due, the Company may exercise a lien over the Goods and ultimately may sell or dispose of them to recover unpaid charges and reasonable associated costs.

10.3 The Customer must give reasonable notice if they wish to collect Goods from storage or arrange delivery. Additional handling and delivery charges will apply.

11. Waste and Disposal Regulations

11.1 Where the Company agrees to remove and dispose of unwanted items, this will be carried out in accordance with relevant waste management legislation and duty of care requirements.

11.2 The Customer confirms that any items presented for disposal are their own property or that they have the full authority to dispose of them.

11.3 The Company reserves the right to refuse to remove or dispose of items that are hazardous, regulated, or unsuitable for normal disposal routes. Additional charges may apply for specialist disposal where agreed.

11.4 The Company will use licensed waste transfer and recycling facilities where appropriate and will seek to minimise environmental impact in the handling of waste arising from removal and clearance work.

12. Access, Parking and Service Areas

12.1 The Customer is responsible for arranging suitable parking for the Companys vehicles at both collection and delivery addresses and for paying any associated fees or permits.

12.2 If parking is not immediately available or lawful, resulting in delays, fines or additional walking distance, the Company may apply reasonable additional charges.

12.3 The Customer acknowledges that certain locations or service areas may be subject to access restrictions due to narrow roads, weight limits or other regulatory controls. The Customer must inform the Company of such issues in advance so that appropriate arrangements can be made.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as practicable so that any concerns can be addressed promptly.

13.2 The Company will investigate complaints in a fair and timely manner and will seek to reach a reasonable resolution, which may include corrective work, a partial refund or other appropriate remedy where justified.

13.3 If a dispute cannot be resolved directly, both parties agree to consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate and available.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information from the Customer solely for the purpose of providing and administering the Services, managing bookings and, where applicable, complying with legal obligations.

14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for performance of the Contract, for legal reasons, or with the Customers consent.

15. Termination

15.1 The Company may terminate the Contract with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a manner that is abusive, unsafe or otherwise unreasonable towards the Companys staff.

15.2 Upon termination, the Customer will be liable to pay for all Services already performed and any unavoidable costs incurred by the Company as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of Scotland.

16.2 The parties agree that the Scottish courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. The remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

17.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings relating to the subject matter.

17.4 The Customer may not assign or transfer their rights or obligations under the Contract without the Companys prior written consent. The Company may assign or subcontract its rights or obligations where reasonably necessary to provide the Services.

17.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the Contract was formed.